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Dog Shows |  Ordering | Payment | Shipping | Duties

Returns| Defective | GST Number | Mailing List | Disclaimer

Dog Shows & Seminars:

Please visit our Schedule page for information on where to find us ... In the flesh so-to-speak.

When we are away at a seminar or Dog Show we will be unavailable to fill orders.

Please note that the schedule indicates the days that an event runs. Generally we need two days before the event to travel and set-up and one day after for travel.

When ordering, please be aware that shipping will occur 24-48 hours after we return, for all orders received while we are away at scheduled event.

GST

We must charge GST on all orders shipped within Canada.

Our GST number is: 86065 8566 RT0001

Placing an Order

Online:

We use Secure Socket Layer (SSL) with a Security Certificate ensuring that all information can be entered with the utmost confidence that it is secure.

Only pages containing confidential information are protected via SSL. Check your browser for the locked icon and/or the https:// in the address bar.

E-mail or Phone:

Send an E-mail to sales@midwoof.com listing the items and quantity of each that you want to order.

If paying by Credit Card, please supply a phone number and a time to call so that you can provide your Credit Card information.

Once we have received your payment, we will ship your order within 48 hours (weekdays).

NEVER send your Credit Card information in an e-mail. E-mail is NOT SECURE!

You can also phone in your order at (403) 574-3966

Postal Service:

Orders paid by Cheque or Money Order can be sent to
QuinnCarlin Distributors Ltd.
P.O. Box 35
Gadsby, AB, T0C 1K0

Payment Details

Interac, Visa, Mastercard, American Express

 Personal cheques are NOT accepted.

 

Payment can also be made by Canadian Money Orders or Interac E-mail Money Transfers and by Credit Card: Visa & Mastercard only.

 

Shipping Details

We ship using Canada Post as our default shipping agent.

Shipping will include insurance and tracking, when these options are available.

Shipping Options from Canada Post:

Within Canada:  
Priority Courier INSURED Noon Next Business Day
Xpresspost INSURED 1-2 Business Days
Expedited Parcel  INSURED 2-9 Business Days

 

To the USA:  
Purolator International     INSURED Next Business Day
Xpresspost INSURED Up to 5 Business Days
USA Air Small Packet NO INSURANCE Up to 10 Business Days

Expedited Parcel

 NO INSURANCE Up to 12 Business Days
USA Surface Small Packet NO INSURANCE Up to 12 Business Days

 

Shipping is calculated at actual cost plus a small Handling fee to cover shipping materials etc. The online store estimates shipping. If actual S/H are lower your order will be discounted appropriately when it is processed. If the S/H costs are higher than the online estimate you will be contacted for confirmation of the additional charges prior to processing your order.

Duties, Taxes, Import Fees and Allowed Imports

Please note that if you are ordering from outside of Canada, you will be responsible for any Duties, Taxes or other fees that may be applied upon importing into your country. Please refer to your countries import policies to ensure that products ordered are not confiscated upon entering your country.

Returns

All returns must be pre-authorized, either by e-mail (preferred) or phone. Returns will only be accepted up to 30 days after the purchase date.

Returns are accepted on unopened products only. Products must remain in their original packaging and remain in a resellable state.

If the purchase was made on a Credit Card then the refund must be to the same credit card. Please keep your receipts!

A 25% restocking fee will be held back from your refund.

Shipping of returned products must be at the expense of the purchaser. It is required that all packages are insured. We cannot be responsible for damages that occur in transit.

Defective Items

All of our products are of the higest quality. Occassionally we do encounter a manufacturers defect. Should you receive a defective product please contact us immediately. We will replace your product ASAP. In some cases the defective product must be returned to us; you may be responsible for shipping costs for the return.

E-Mailing List

All email addresses collected will only ever be used to send emails from QuinnCarlin Distributors Ltd (Midwoof.com). We will never sell, share or make available to any other company or agency the email addresses and/or any other information that you have entrusted to us.

Disclaimer

The natural medicines presented on this site have not been evaluated by the Food and Drug Administration or Health Canada. The use of herbal or homeopathic medicine for the prevention, treatment, or cure of disease has not been approved by the FDA, USDA or Health Canada. We therefore make no claims to this effect. We do not claim to diagnose or cure any disease. The products offered on this web site are not intended to diagnose, treat, cure or prevent any disease.

We are not doctors nor are we veterinarians, and the information on this site is supplied for general reference and educational purposes ONLY and not intended to replace professional medical or veterinary advice. You should not use this information to diagnose or treat any health problems or illnesses without consulting your doctor and/or veterinarian. We present the products on this site and the information supplied here without guarantees, and we disclaim all liability in connection with the use of these products and/or information.

The information provided on this site is based on the traditional and historic use of herbal and homeopathic remedies as well as personal anecdotal experience. This does not constitute medical, veterinary or professional advice. Any person making the decision to act upon this information is responsible for investigating and understanding the effects of their own decisions and actions.